Moonshot Support
Thank you for using Moonshot Sky Tracker
Need Help?
For questions, bug reports, feature requests, or account issues, please contact:
• support@solidstatemade.com
When reporting a problem, please include:
Device model (iPhone 15 Pro, iPhone 17 Pro Max, etc.)
iOS version
Moonshot version
Description of the issue
Screenshots if applicable
Frequently Asked Questions
Why am I not receiving notifications?
Verify notifications are enabled for Moonshot in iOS Settings.
Ensure Background Tracking is enabled within Moonshot if you wish to receive alerts while the app is not open.
Why are predictions different when I move?
• Aircraft transit predictions depend on your location. Even small location changes can affect alignment geometry and timing.
How do I disable background tracking?
• Open: Settings → Moonshot Pro → Background Tracking